Refunds & Exchanges | Red & West
We accept Returns/Exchanges for non-customized products purchased from our website as long as the product is not worn or damaged by the user within 30 days of purchase. Sale items are final sale.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, please contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return or exchange will not be accepted.
While we’re happy to provide free outbound shipping, to start a return or exchange we ask that the customer cover the cost of shipping any items back to us. To start a return, please send your item(s) to
c/o Red & West Returns
3217 N. Flood Ave
Norman, OK 73069
Please be sure to include your order number and the nature of your request (return or exchange) with your return package.
You can always contact us with any questions at email@example.com.
Please be sure to include a complete shipping address when going through the checkout process. For returned packages due to an incomplete address, we need a complete & accurate ship to address prior to reshipping.
We ask that customer pay a return freight free of $10.00 to cover shipping and handling before we re-ship.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All customized products cannot be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.
All customized products cannot be exchanged.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.